Property Owner FAQs

• Move-In Inspections: We complete a detailed inspection when the resident moves in, documenting the condition of the property to establish a baseline for future comparisons. • Move-Out Inspections: At move-out, we inspect the property to check for any damage beyond normal wear and tear, ensuring a fair and accurate security deposit return. • Annual Inspections (90-120 Days Before Lease Expiration): We conduct a comprehensive inspection 90-120 days prior to the lease expiration. This allows us to ensure the property is well-maintained and identify any issues that may need to be addressed before the lease is renewed. • Landscape Drive-bys (Every 2-3 Months): We perform regular drive-by inspections every 2-3 months to assess the exterior and landscaping, ensuring the property’s curb appeal and overall condition are up to standard. • Issue-Driven Inspections: If any maintenance requests or concerns arise, we conduct targeted inspections to resolve specific issues promptly. This schedule allows us to maintain the property’s condition and provide proactive service to both owners and residents.

Yes, through our accounting system we can easily pay most of your monthly bills. Typically our owners will pay HOA dues and mortgages. We pay bills on the 1st of each month.

Comprehensive Marketing: We use various platforms and professional photography to ensure maximum exposure and attract quality tenants quickly. Tenant Screening: We conduct thorough background checks, including credit, criminal, and rental history, to find reliable tenants. Lease Preparation and Signing: We handle all lease documentation, ensuring it complies with legal standards and protects your interests. Maintenance and Repairs: We coordinate all maintenance and repairs, using trusted vendors and responding promptly to tenant requests. Rent Collection: We manage rent collection efficiently, offering online payment options for tenants and ensuring timely disbursement to owners. Financial Reporting: We provide detailed monthly financial statements and an annual summary to keep you informed about your property’s performance. Tenant Relations: We manage all tenant communications, addressing concerns and fostering positive relationships to encourage long-term tenancy. Legal Compliance: We stay updated on local, state, and federal laws to ensure your property complies with all regulations. Eviction Process: If necessary, we handle the eviction process professionally, adhering to legal procedures to minimize your risk and expenses. 24/7 Emergency Services: We offer around-the-clock emergency services to handle urgent issues and maintain tenant satisfaction. By offering these comprehensive services, we aim to maximize your property’s profitability while minimizing your stress and involvement.

RUBS, or Ratio Utility Billing System, is a fair and efficient method we use to allocate utility costs among tenants when individual metering isn’t possible. We base utility billing on the number of occupants per unit, ensuring that utility expenses are shared equitably. This approach reflects actual usage more closely than flat-rate billing, promoting fairness and encouraging conservation. Adopting RUBS aligns with our core values of transparency, customer service, and doing the right thing, as it provides a clear, understandable way for tenants to see how their utility costs are determined. It also mitigates risk by ensuring no one is unfairly burdened with disproportionate utility costs. Through RUBS, we maintain our commitment to building strong relationships and trust with our tenants, ensuring everyone pays their fair share based on a reasonable and transparent system.

We know the importance of answering the phone every time it rings, especially when it comes to renting properties. We answer the phone and show properties six days a week from 8:30am till 5pm. This is one of the reasons we have the lowest vacancy rate in Boise and the surrounding areas. Your property, along with photos, will be advertised on our website. It will also be posted on over 20 additional websites. A yard sign will be placed immediately as well. A Property Information Sheet will be prepared for your property with all the necessary information. It normally takes two to four weeks to rent a home. It sometimes takes longer in the winter. A home goes on the list of available properties as soon as we receive notice from the existing tenant.

Your lease rate is going to be determined by several market factors including the condition of the property, location, and the rental rates for competing homes in the immediate area. Unfortunately, the markets that dictate lease rates vary vastly from the markets that influence value of properties. Please contact our office and we can discuss this with you as it relates to your specific property.

We are proud of the fact that we have an extremely low eviction rate. But when an eviction for non payment does come up we follow the following process. On or around the 7th of every month Keyrenter Property Management will post 3-Day Pay or Vacate notice per state law. After 72 hours passes we can file for eviction. We communicate and make final decisions with our clients regarding the eviction. When filing with the courts and pursuing an eviction, our legal counsel handles the process for you.

Management fees are deducted from your monthly equity distributions.

There are many reasons landlords hire property managers, below are some of the most common: Landlords value their time and usually have full-time responsibilities outside of owning rentals property. As professionals, we manage rentals day-in-day-out; it’s what we do and we are great at! Landlords generally don’t have a full understanding of local and federal laws and statutes. This lack of knowledge can cost a landlord thousands in costly mistakes. With a legal team and constant education and involvement on current issues, as a property management company in Idaho we are better equipped to solve complex situations. We understand and apply the correct federal, state, and local laws, keeping you and your investment out of trouble. We know the local market, have an extensive network of contacts, and have advertising resources available to us at discounted rates. This allows us to effectively market your vacant home to prospective residents to get it filled. DIY Landlords these days need be skilled in Advertising, Photography, Marketing, Sales, Repairs, Project Mgmt, Customer Service, Conflict Resolution, Legal Proceedings, and many other areas. Keyrenter is all that and more!